Refund Policy

Nexa Fiber Network Pvt Ltd strives to offer the best service. Our refund policy is as follows:

Refunds will only be processed in case of service failures not resolved within 7 working days.
Installation charges are non-refundable.
Unused balance on prepaid plans may be refunded upon service cancellation, subject to review.
To request a refund, please contact our support team with your service ID and payment proof.